|Salary:||£14.02 per hour plus holiday pay|
|Date Posted:||01 October 2019|
We are looking for a Technical
Officer that will be the liaison between University and its current and
potential stakeholders. The successful candidate will be able to accept
ownership for effectively solving customer issues and inquiries relating to our
Technical team; keeping customer satisfaction at the core of every decision and
behaviour. This is a full time, temporary position starting Wednesday 21st
August 2019 until the end of November 2019 in first instance.
The successful candidate will be required to provide a high level of customer service to our stakeholders as one of the first points of contact for the University. With relevant experience, you will be able to demonstrate excellent communication skills and the ability to deal effectively and confidently with a wide range of staff, students, academics and overseas institutions. Highly organised, you demonstrate a calm and methodical approach and maintain accuracy whilst working under pressure.
Job role duties:
• To respond to specific enquiries through our enquiry system that are associated with the Technical team such as: portal and VLE access issues, Portal account creation requests and requests to amend student and staff accounts.
• To maintain an awareness and observation of fire and health and safety regulations
• Any other duties consistent with both the grade and scope of the post.
Experience & personal qualities
It is desirable for applicants to have some experience of providing first/second line support for an online service.
The Technical team within the Student Advice Centre is likely to be one of the first points of contact that a caller/enquirer may have with the University. A strong personal commitment to the provision of a quality service combined with understanding of the need to adopt a friendly, welcoming, helpful and sympathetic manner and the ability to deal effectively, easily and confidently with individuals at all levels and from a variety of backgrounds is therefore essential.
The work is characterised by frequent interruptions and by pressure and volume of work, so it is important that the postholder is demonstrably able to complete work to high standards in such an environment, undertaking several tasks simultaneously and to meet deadlines while working under pressure without sacrificing loss of accuracy or patience.
Self-motivation, positive attitude, integrity, tolerance & confidence.
Flexibility to adapt to changing work requirements.
Discretion and diplomacy in the handling of confidential/sensitive data.
Previous experience of working in or providing an information service within the University sector or a similar environment would be a distinct advantage.
Technical knowledge & skills
Basic to intermediate IT skills including proficiency in MS Office applications, familiarity with the internet and email.
Demonstrable interest in and experience of internet-based information systems.
No specific educational qualifications are required, but the postholder must be of graduate calibre and demonstrably able to meet the literacy standard required for the post.
Working hours - Full time role - 35 hours per week - starting Monday 7th October 2019-30 November 2019.
Pay Rate - £14.02 per hour plus holiday pay
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