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Vacancy Details

tl Digital Learning Support Officer tr
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Location: United Kingdom
Position: IT
Salary: £35,807 - £43,179 depending on experience
Date Posted: 12 April 2019
Vacancy Type: Permanent
Job Description:
We are currently recruiting for a Digital Learning Support Officer to work within one of our prestigious institutes based near Russell Square. This is a permanent position, starting ASAP. 
 
 
Towork with customers to deliver Digital services that meets their expectationsand to identify areas of service improvement to meet evolving needs
 
To provide first and second line support

To work on specific customer related activities, coordinating the customer interaction

To assist with the maintenance and configuration of the Digital Services provided and investigate and document issues, solutions, and advice where appropriate

To develop excellent working relationships with existing and potential customers so as to proactively identify service-related issues and development needs and priorities.

To maintain records of interactions with customers and time spent on activities.

To monitor adherence to Service Levels, reporting exceptions.

To provide supporting documentation and training materials in the use of the Digital Services provided

To provide training/advice/consultancy in the Digital Services provided

To maintain an awareness of Digital Learning trends and pro-actively identify how the evolving technology can be utilised to improve the Digital Service offering.

To actively follow and promote the University of London policies, including the University's Dignity at Work and Equal Opportunities Policy and actively promote these wherever possible.

To maintain an awareness and observation of fire and health and safety regulations

Any other duties consistent with both the grade and scope of the post

Any other duties reasonably required of the postholder by the reporting manager
 
Additional demands ofthe role
 
There is a need for the ability to work around company business hourswhich may require either occasional or scheduled work outside normal officehours

Person Specification

Experience and Personal Qualities 

Essential:

Has experience of using Digital Learning Services

Has experience of Web Technologies

Has experienced in providing service support

Professional, enthusiastic and flexible in their approach to work.

Good communicator and logical thinker.

Works well as part of a team

Desirable:

Experience in providing Digital Learning Services support

Technical knowledge and skills 

Essential:

Technically aware

Good verbal and written communication

Ability to engage proactively with potential customers

Desirable:

Knowledge of Moodle

Knowledge of Web technologies

Knowledge of the LAMP environment

Knowledge of the Education sector

Education and Professional Qualifications 

Essential:

Desirable:

Qualification to degree level in Computer Science or related subject or with equivalent vocational experience

Working hours - Full time - 5 days a week
Pay rate - £35,807 - £43,179 depending on experience
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